Guest Retention — Matradee AI
It costs five times more to acquire a new customer than to retain an existing one. Matradee AI helps you identify, nurture and retain your most valuable guests.
Keep your best guests coming back
Retaining existing guests is the highest-return marketing activity for any hospitality venue. Matradee AI identifies which guests are most valuable, detects when their visit frequency drops, and triggers personalised outreach to bring them back — automatically.
- VIP guest identification — finds your highest-frequency, highest-spend guests
- Lapse detection — alerts you when a regular exceeds their normal return window
- Automated re-engagement — personalised email or SMS sent when a guest lapses
- Loyalty programme — points, tiers and rewards that incentivise return visits
- Birthday recognition — personalised offer sent before the guest's birthday
- Post-visit follow-up — thank-you message with loyalty balance and next-visit incentive
- Win-back campaigns — targeted offers for guests who haven't visited in 6+ months