Guest Intelligence — Matradee AI
Build a complete picture of who visits your venue, how often, and what they spend. Use real guest data to power personalised marketing that drives loyalty.
Unified guest profiles from every touchpoint
Matradee AI builds a complete guest record from every interaction — bookings, POS transactions, loyalty check-ins, email clicks, QR ordering and event attendance. The result is a single profile per guest that shows visit frequency, average spend, favourite sessions and campaign response history.
- Visit history — every booking, walk-in and order attributed to the guest
- Spend analysis — average spend per visit, menu preferences, top categories
- Loyalty status — points balance, tier, reward redemption history
- Campaign engagement — which emails they open, which offers they redeem
- Lapse alerts — automatic flag when a regular hasn't visited in their typical window
- VIP detection — identifies your highest-value guests automatically
Smart segmentation for targeted campaigns
Segment your guest database by any combination of visit frequency, spend, loyalty tier, booking history or campaign engagement. Use pre-built segments like 'at-risk regulars' or 'high-spend lapsed guests', or build custom segments for any campaign.